Many businesses hesitated about adopting an enterprise message solution. However, the pandemic forced employees to use consumer-grade messaging applications that could compromise company information. Secure Enterprise Messaging Platforms is a crucial aspect that helps and enables employees to use secured instant messaging to communicate safely and effectively with their clients.
Using mobile messaging has many benefits for businesses, including a faster and more convenient mode of communication and enhanced responsiveness that helps in increased collaboration with colleagues. Amid the growing importance of mobile communication for enterprises, it can be inundating for them to track and monitor SMS and networks for archiving text messages and calls.
As consumer demands change at a faster rate, most frontline employers are trying to allow employees to use many possible channels on mobile devices to be responsive.
Today, many businesses recognise the benefits of allowing employees to use mobile communications amid the uncertainty in working arrangements due to the onset of the pandemic. The global mobile workforce is predicted to increase to 1.88 billion by 2023. A problem that ensues is ensuring secure mobile messaging monitoring and archiving, which includes text messaging compliance to regulations.
A secure instant message platform is required for businesses to archive text messages in real-time. Employees can work remotely from their offices using this platform, and enterprises can save time and money by using a high level of automation and built-in archiving.
Any mobile archive solution must be compliant with the recordkeeping principles of firms and enterprises. Regulated firms can improve litigation readiness or preparedness using an advanced mobile archive tool. It allows them to enhance eDiscovery and simplifies the text message monitoring process in the long run.
For more details about how to confidently allow mobile messaging in regulated firms, here is an infographic provided by TeleMessage.